Terms and Conditions

Please read below carefully. Your placement of an order implies acceptance of our terms and conditions. Usbybon.com reserves the right to change these terms and conditions at any time, as well as the right to refuse service to persons, companies or agencies.

Pricing & Specifications

As the terms of pricing and specifications stated on our website can change at any time without notice, please contact us to verify the current terms. Furthermore, Usbybon.com reserves the right to correct any typographical errors.

How to Order

There are three (3) ways to order: 1) through our website, at www.usbybon.com, 2) call us at 650-829-5996, or 3) fax us at 650-829-5997.

Fraud

Please be aware that Usbybon.com will contact law enforcement in cases of credit card fraud, and will provide all information possible to law enforcement to help prosecute offenders, including the IP address from which a fraudulent order was placed.
PLEASE NOTE: our regular Privacy Policies do not apply in case of fraud or suspected fraud.

Order Changes/Cancellations

Orders are processed immediately for same-day shipment. Changes or cancellations cannot be made once an order has been shipped. If an order ships that you wish to cancel, simply refuse the entire order on arrival. You will be responsible for all freight charges. To return a portion of the order, please see our Product Return Policies.

Mistaken Orders/ Wrong Products

Items purchased in error can be returned. In cases where our website, staff or any written information from Usbybon.com results in an erroneous order, Usbybon.com will pay for the return of the items.

Payment Method

Usbybon.com accepts:

  • Visa, MasterCard, Discover and Amex
  • Government Card
  • PayPal, cashiers checks, money orders
  • Bank wire transfers. (required for all international orders in excess $1500. NO EXCEPTIONS)

Sale Taxes

Effective July, 1, 2011, any orders shipped outside of S. San Francisco , CA 94080 will be charged a sales tax of 7.50%. Orders shipped to or picked up in S. San Francisco , CA 94080 will be charged a 9.25% sales tax. Please, see the following links for details:
http://www.boe.ca.gov/cgi-bin/rates.cgi

There are two (2) ways to submit an order without being charged a tax: (1) please fill out this Certificate of Resale form, and fax it to us. We will set up an online login account for you, and when you use it, we will know that you are tax exempt and you will not have to worry about the issue. This is the way we recommend. 2) After you’ve submitted your order, please fax us a (650-829-5997) your Certificate of Resale or your Government Tax Exempt Permit, include the sales order number, and we will refund your tax charge. Then we will set up an online account so that you will not be charged a tax on your future orders. All customers outside of California will not be charged any tax, and thus do not need a reseller tax exemption form.

Purchase Order

Usbybon.com accepts purchase orders from public schools, universities, hospitals, government agencies and companies. For the latter, we provide a corporate account. Companies applying for a corporate account must fill out our Account Setup Form and fax it to 1-650-829-5997. Processing takes 3 to 5 days.

Order Delivery Estimate time

Order In-Stock Items by 3:30PM PST on: Delivery Method Receive on:
Monday-Friday Overnight* Next Day
Saturday & Sunday Overnight* Tuesday
Monday 2nd Day Wednesday
Tuesday 2nd Day Thrusday
Wednesday 2nd Day Friday
Thrusday 2nd Day Monday
Friday 2nd Day Tuesday
Friday Overnight* Monday
 

Ground Delivery Service: A reliable door-to-door option. Ground Delivery Services delivers your packages within seven days, depending on location.

 

Usually ships in 1 Day
This product is in-stock in our warehouse.

Usually ships in 1-2 Days
This product is in-stock with our vendor.

Shipping and Handling

If you order in-stock items before 4:00PM PST, they can usually be shipped the same day. We offer a variety of shipping alternatives: the US Post Office, Fedex, Overnight Truck Service (upon request) and UPS(upon request).

International Shipments

For orders shipped internationally, the customer is responsible for any customs and/or duty fees. Shipments refused at the time of delivery due to an unwillingness to pay customs fees are not refundable.

Return & Refund Policy

USbybon.com will accept the return of merchandise within 30 days of ship date. In order to return merchandise, you must obtain a Return Merchandise Authorization (RMA) number from Usbybon.com. To obtain an RMA number, please contact Customer Service at 650-829-5996, or fill out a Return Authorization form to obtain a Return Authorization (RMA) number. (Please see Usbybon.com Return Terms in full).

Customer Privacy

Usbybon.com only collects and uses customer information for the purpose of fulfilling orders.