Our Satisfaction Guarantee “We guarantee your absolute satisfaction – 100% of the time.” If you are not satisfied with products within 14 days after delivery, please send it back for exchange, or refund. “NO question ask! NO restocking fee!” Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has “Free Shipping” our actual shipping costs will be deducted from your return refund. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. We will issue a refund depending on the original form of payment (Credit Card, Paypal, or Check) within 14 days after we receive the return package.
- At usbybon.com it is our desire to process returns as quick as possible. We cannot process a return without issuing an RMA #. Please DO NOT send products back to us without an RMA #. We cannot issue a credit for returned items if this happens.
- Please fill out Return Authorization form Or call us at 650-829-5996 to obtain Return Authorization (RMA) number and a return address.
- Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Shipping and handling is non-refundable.
- In case of a defective product or dissatisfaction of the quality of a product, please email us firstname.lastname@example.org or call us 650-829-5996. Please let us know what is wrong with the product. We can often solve the problem with some troubleshooting methods. Once verified that the product is indeed defective we will issue an RMA # and will e-mail you a return shipping label toshipthe defective product back to us. We will also ship you a replacement product right away of you so desire. uscom will bill you for advance replacement products. Once the defective product has been received at our warehouse and tested we will issue a credit. A refund will be including shipping charges for defective products.
- For international shipments, the custom fee and shipping & handling fee is non-refundable.
- Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages.
- Returned product must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit.
- Custom wires and cablesare non-cancelable and non-returnable.